rude and *********** staff

<p>telkoms accounts have on the 17/05/2017 i was contacted by telkom accounts depatment about an issue i had with my internet account which i have had for over 6yrs , the lady who i only know as Nombhulelo no surname given was rude and unprofesionall in her duties. when i told her the problem she procede to tell me i messed up by not npaying my account in advance which i have been paying the same way for the past +- 6 years i informed her that i dont know how much im supposed to pay and have been paying far more then im supposed to for almost 9 months due to the fact that i have not been receiving my statements.</p> <p> </p> <p>she then to me it is my fault for not contacting them and rectifying it at wich point i told her i have called many times and found out at 1 point that they had taken my email down incorrectly she then said that she will give me a benifit of the doubt by giving back the interrest and then telling me again i havent paid in advance i then ask her for her email so i can send her my statements she then to me that she works for the accounts department and dont need it as she has it and was basically telling me she was doing me a favour, then when i asked why she is being rude to me she said im rude to her then she said she's withdrawing her benifit of a doubt and i have to again query this problem all over as i was still talking to her she put the phone down in my ear.</p>