Rude and Clueless About Products & Services

I tried to order a telephone line today and had the displeasure of speaking to Solly. From the first few seconds of the conversation, because of his tone, I knew that I wasn't going to receive any kind of of respectable customer service.<br> <br> I told him I wanted to order services that were on the May 2015 updated retail fixed line tarriff list available on the Telkom website but, because of his ignorance and laziness, he told me they didn't exist.<br> <br> Then, I told him I wanted to use a number on the new line that had just been cancelled on another line on my account. He told me that it was possible but only after he added the order to my account (Ref.: ***A) did he tell me he wasn't able to allocate the number to the line. I told him they I wasn't willing to lose the number. After a silence that lasted about half a minute, not bothering to tell me what he was doing, he told me that he had cancelled the order. I could hear from his tone that he had become highly irritated with me. He ended the call in an abrupt manner, not even bothering to apologize for the mistakes he made.<br> <br> Please stop hiring people who have no manners, no respect for others and no customer service skills!