Rude Agents & wrong support

<p>I phoned Telkom Mobile months ago to cancel my debit order as my bank account had been closed. I had been making manual payments ever since. The lady I spoke to said yes it's fine. Now on my September invoice I get a "Debit Order Rejection fee" after I have been making manual payments for MONTHS. Today I get an sms that they want to debit my SEPTEMBER invoice amount on the 15th of the month when it's due end of month. The manager I spoke to is so extremely rude and will not even hear my side of the story, and was talking over me the whole time, telling me it's not Telkom's fault. I will NOT have this service for something I pay for! And further, I will NOT pay for something a Telkom employee did not tell me. </p>