Rude agent!

I’m totally disgusted with the service I received from a call centre agent from Telkom who works at Aegis in Durban. Her name is Mbalenhle. This girl refused to help me with a billing query and aggravated me by asking irrelevant questions that she could have retrieved from the system herself. I gave her my information but she did not use it to access my profile and kept speaking over me. I waited 45 mins to go through the call centre to get this kind of service and to add, she dropped the call when I requested to her speak to a manger. Dear Sipho, CEO of Telkom. The kind of people who are representing the Telkom brand are letting the Telkom image down. Telkom Agents from Aegis and managers are utterly rude and disgusting! They are lazy and never attend to escalations.