Rude agent and poor connection

<p>I have been calling this no. 10210 for the past 3 days to follow up on case no. ********** 62 and every time I do the agents tell me the system is down</p> <p>I am frustated by this because ever since I I got the ADSL installed at my home on 22/03/2017, it’s either the internet is super low or there’s no connection at all</p> <p>I chose the fast speed for a reason but all I am getting is 4mbps the most, I don’t understand this, no one can explain to me</p> <p>Today at 9h24 I spoke to a lady by the name of Zanele who was so rude up to a point where she transferred the call to sales</p> <p>I don’t understand, I ported to Telkom mobile 2 years ago and I have never had bad experience, i feel like I made a mistake.</p>