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Calvin C
1 reviews | Active since Oct 2015
13 Dec 2017, 12:37
Rude agent after dispute unresolved
I dealt with a guy from Telkom Gated and he was very helpful but the lady called Nomsa who calls from +27 (43) ********** starts screaming at me everytime she calls to correct information. Today she calls and off the bat starts screaming at me demanding that I tell her all over again what I am disputing after I tell her that uts complicated and I have already told the agent from gated. She demands that I tell her what I want? I dont understand, then I ask for her surname she doesnt give it to me. She ignores me then I put the call down second time she calls and does the same thing. Worst agent ever and worst treatment of customer. Dispute still not resolved!
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Replies (4)CC
Calvin C's updateReviewer Update
20 Dec 2017, 07:04My account still hasnt been corrected and I have not heard from Telkom since then. I even complained on the post call survey with no response.
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Calvin C's update20 Dec 2017, 07:04
Reviewer Update
My account still hasnt been corrected and I have not heard from Telkom since then. I even complained on the post call survey with no response.
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Calvin C's updateReviewer Update
24 Dec 2017, 06:20Is Telkom going to review this call?
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Calvin C's update24 Dec 2017, 06:20
Reviewer Update
Is Telkom going to review this call?
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Calvin C's updateReviewer Update
02 Jan 2018, 16:28No reply for a week I have paid the amount in full under dispute in the interim.
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Calvin C's update02 Jan 2018, 16:28
Reviewer Update
No reply for a week I have paid the amount in full under dispute in the interim.
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Calvin C's updateReviewer Update
05 Jan 2018, 09:31It looks like the dispute mentioned above has been rejected again, this is being done by the same lady Nomsa or Mandisa or whatever she calls herself. She told me before I can keep complaining but she is the only one who can do anything about my account. This means this account wont be checked by someone higher to rectify and this will be ongoing, she is rejecting every dispute I have been logging despite the official business response acknowledging there was an overcharge and that my account should be credited. Rafeeqah - I am humbly begging you to please review the call that this lady has made to me and let me know if this rudeness and complete arrogance is allowed. Furthermore, I have mentioned that I have in the interim paid the account in full because with Telkom's lack of customer service, even though a dispute has been logged, Telkom would probably still block my line without proper consulting and reviewing of the query.
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Calvin C's update05 Jan 2018, 09:31
Reviewer Update
It looks like the dispute mentioned above has been rejected again, this is being done by the same lady Nomsa or Mandisa or whatever she calls herself. She told me before I can keep complaining but she is the only one who can do anything about my account. This means this account wont be checked by someone higher to rectify and this will be ongoing, she is rejecting every dispute I have been logging despite the official business response acknowledging there was an overcharge and that my account should be credited. Rafeeqah - I am humbly begging you to please review the call that this lady has made to me and let me know if this rudeness and complete arrogance is allowed. Furthermore, I have mentioned that I have in the interim paid the account in full because with Telkom's lack of customer service, even though a dispute has been logged, Telkom would probably still block my line without proper consulting and reviewing of the query.