MV
Merina V

1 reviews | Active since Nov 2014

19 Jan 2017, 10:41

Rude!!

<p>I am constantly getting calls from Telkom Mobile trying to sell me something or asking me to rate my service. When I tell them that I already have LTE and do not want to buy a new product the put the phone down in my ear. When I tell them that I am not happy with my service they put the phone down in my ear. Dont call me again as you are wasting my time and being plain rude while doing it.</p>

0
Replies (2)
Telkom
Telkom's reply20 Jan 2017, 08:44
Official

Hello merinavv

We sorry for the bad experience you had.

Your query has been sent to our mobile team for their attention.

Regards

Noleen

Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply23 Jan 2017, 10:58
Official

Good Day

Hope the e-mail finds you well.

This serves as notification that your complaint has been addressed with our contact centers .

Please accept our sincere apologies for the previous customer experience and you are welcome to correspond any other dissatisfaction with us on Twitter (@HelloTelkom ) alternatively Facebook ( https://www.facebook.com/TelkomZA/)

Regards

Social Media Team

Best regards,