******* Telkom!

I have been trying to pay an outstanding amount on my Telkom Account for the last week already. I called Customer Service, who advised me to download the app and pay online coz that is apparently the only way to pay. Their app doesnt work and my line has been suspended. I have been trying to contact them ever since to get further assistance, but obviously I have been having no such luck! And then today 18 Dec 2020, I find that my account has been debited the outstanding amount on my account, but still the line is suspended! They have been trying to debit my account since 15 Dec 2020 - which is NOT my debit order date. When I asked if the amount could be debited in November, I was told that they unfortunately cannot process such h a request and they only debited my normal subscription amount. And then today... BOOM... an amount of over R1000 has been debited from my account?? Which, mind you, is also NOT my debit order date... I logged a call on their website for someone to call me on Monday, but still havent recieved any calls from them and today is FRIDAY already!

What the actual HELL is going on with Telkom???

CAN YOU GET SOMEONE TO CALL ME ASAP!!! I have tried all morning to get someone on the line to assist me, but my call keeps getting cut! CALL ME, TELKOM!!!!!