******* Services

I have two cell phone contracts with Telkom(sim only deals). My services were suspended. However, payment was done on the 25/11/2022 in full. I called the call center and was advised it would take up to 72 business hours to start working. I then called back 5 times on the 30/11/2022 to find out why my services are still suspended. The 1st agent advised me that she could see the payments, but it still shows a submitted status it needs to change to approved in order for my contracts to start working. She advised me that I should send my bank statement and that it would take up to 5 hours, so I agreed. I told her to send me a test email, and I would forward my bank statement. I waited but did not receive any email. I then called back and was advised to do the same thing, so i asked to speak to a manager. The agent cut the call on me, and it kept on going on like that. The last agent I spoke to told me. There is nothing he can do. I must just wait until it changes on the system, so I asked him what about the billing because I'm not willing to pay for services, i don't have and yet again i was told well I have to because it's not telkoms fault.