******* SERVICE FROM TELKOM FOR NEW CONTRACTS

I signed up for a new Telkom FreeMe 1gb account through an iStore.

When I went to the store on 23 /04/2018 the contract was a FreeMe 1gb from Telkom for an Apple iPhone 6s 32gb Space Grey for R349 p/m (inclusive of: 1gb data pm for 24 months, 50 sms p/m for 24 months, 10gb full speed wifi access (at telkom hotspots) per month for 24 months. 10gb data for the first 3 months. and also 100 any network minutes for 24 months and the 2gb IM data (whatsapp, bbm...). This deal wat at both iStore and Telkom directly until 31/05/2018.

But since day one I have only gotten the 50 sms's, 10gb wifi data, 2gb im data and 1gb freeme data. I have not received the 100 min of the 10gb (first 3 months) as per the deals. I confirmed with 3 different iStores that this was the deals provided by Telkom. But they can not see this anymore as the deal sheets change monthly. I went to the iStore on 23/04/2018 and signed all the documents to apply for the contract. I was told that Telkom has a 72 hour waiting period for them to check everything and then get back to you with approval / decline. So this would have been at the latest 27/04/2018 which gave them a whole week. But telkom only came back to us on 03/05/2018 after numerous attempt by the iStore to get the documents or any update. Now because of monthly deal changes the iPhone 6s 32gb FreeMe 1gb pacage changed in May 2018 to not include the 100 min.

And because of Telkom's utter inability to be true to their word I now have a package which does not have the 100min per month. The telkom guys keep looking on the system, and one of them actually showed me what is allocated on my new account. There is no 100 min included.

I have made numerous calls to telkom and spoke to about a dozen different operators. NOT ONE OF THEM are competent and able to assist. All they do is say that they will escalate the issue and get someone to call me back. it is now a month later and NO ONE has come back to me. I have been to numerous telkom shops and they can't assist me as they say i need to call telkom and log a call for them to assist <<< i've done this multiple times. 2 of the call center agents told me the 10gb data would only start 01/06/2018 as the contract was activated mid May which I was fine with.

I signed my Telkom application 23/04/2018 and with 72 hours confirmation / approval time later which is latest 27/05/2018, but even if they took a full week it would still be in the month of April. So I expect telkom to refund me the money I now have to pay for calls being made because of the minutes not being included. I also expect Telkom to give me the 100min i signed up for. And also to make sure I get my 10gb data which was part of the deal, and STILL IS part of the new deals.