******* service from Telkom

Telkom is hands down the worst broadband company in South Africa. Their customer services is stocking and their turn around time to resolve issues is pathetic, even when the issue was caused by themselves. They are happy to leave customers without any services and have no remorse for the inconvenience their customers have to suffer.

I upgraded from their 4MB broadband to their 10MB broadband almost 6 months ago and was told that an engineer would come to my home to set up my service, this never happened. At some point I was switched over to the 10MB broadband but had no idea. Telkom did not adjust my direct debit so they were still debiting me for the 4MB broadband until last month when they suspended my line. I called and was told everything was sorted out and again this month my line is suspended. I have now paid almost R1500(even though this was not my fault) just to have my services back and now Telkom still refuses to activate my service because they say that the funds have not yet reflected. I work from home and now I'm left without any broadband and unable to get any work done. I will be moving my broadband soon.