MB
Margaret B

1 reviews | Active since May 2018

10 May 2018, 17:35

******* service from Telkom

I followed due process in regard to cancelling my fixed line and ADSL services with Telkom effective 10/04/2018. Cancellation was not done and I subsequently made four further attempts to get Telkom to respond and confirm the cancellation - to no avail. in the meantime I have been billed for the full service. I resort to this platform in the hope that Telkom will actually do something about the matter and confirm cancellation and amend my last bill accordingly.

0
Replies (1)
Telkom
Telkom's reply25 May 2018, 10:18
Official

Good day MargB

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team