******* Service from DAY 1
<p>I recently (November 2016) subscribed to Telkom for an LTE router and related data services. I was informed by the Telkom store that I had "full coverage in my area", low and behold. A few days after installation, I could not so much as send out a whatsapp on my home network. I then investigated and tried to manually switch the router to the 4G netwrk, which then worsened the problem. I reported the problem to Telkom throughout this process, and asked for a cancellation of service, due to non-service delivery on their part - I had been paying for a service I simply was not recieving and wanted out. Naturally I got the run around, after multiple promises of their technical team coming out to investigate so they could process the cancellation - this ever idiotic "technical team" only managed to get out to me last week Friday (03/03/2017) - 4 months after I had to stand in store and rant and rave like a lunatic, multiple times. I then decided to go for a fixed line service (which I had to procure (very unfortunately) from these lackwit *****s again. I am now sitting and waiting for my line to be converted from a voice to a data line and I'm trying to get an answer from these people so I can go to my ISP and get my Internet line up and running. Still, I sit with NO service delivery. Who do I have to strangle for these idiots to get the point????!!!</p>
Dear Launa,
Forgive me for saying but WFT am I going to do with yet another reference number? I've been given multiple reference number's for almost every time I post a complain. One thing remains the same - NO SERVICE DELIVERY!!!! Get someone to convert my line to DSL, and get them to stop billing me for services I'm not recieving. I've returned my LTE router months ago, investigation complete and Telkom was found lacking, and I' still being billed monthly. I've got a line, and cannot use my Internet because of some bureaucratic BS on Telkom's side. Do something, stop giving me f@%&ing reference number's!
Dear Launa,
Forgive me for saying but WFT am I going to do with yet another reference number? I've been given multiple reference number's for almost every time I post a complain. One thing remains the same - NO SERVICE DELIVERY!!!! Get someone to convert my line to DSL, and get them to stop billing me for services I'm not recieving. I've returned my LTE router months ago, investigation complete and Telkom was found lacking, and I' still being billed monthly. I've got a line, and cannot use my Internet because of some bureaucratic BS on Telkom's side. Do something, stop giving me f@%&ing reference number's!