******* service delivery by Telkom

Telkom is absolutely pathetic. The beginning of March, my Internet went down. Expecting them to fix the fault in a day or 2, I saw it was not yet fixed and saw on their website the fault has been logged "and it will be fixed soon". 2 Weeks go by and still no Internet, I gave them a call to find out what is wrong and what is up with the delay, the customer service agent cannot tell me anything that is being done or worked on, only a vague answer "we're waiting for the cable" and "it's affecting the entire area, not just you".

Another 2 weeks go by and still no Internet and at this point I'm already extremely upset. I give them another call, and their automated answering machine is also pathetic I should add. The CSA answered and told me that the fault has been marked as resolved on the 4th of April, absolutely pathetic so he had to relog the case for me.

Fast forward to June, and STILL no Internet access, I phoned again and up to this point I've phoned them for progress reports on a weekly basis since April and all these *****s can tell me is "they are waiting for the cable" and the CSA told me that the ETA is the 20th of June. I patiently waited until the 20th and saw STILL no Internet, I gave them a call AGAIN on the 22nd only for the CSA to tell me that there was never a reported ETA, so Telkom is a bunch of lying ****bags too.

On the 24th I'm frothing from the mouth waiting for Telkom to fix their ******* and I gave them a call demanding the manager give me a call to explain him/herself for this *********** ******* and pathetic service delivery. It's now 11:00 on the 25th and the manager still has not contacted me.

Throughout this entire ordeal, none of the CSA's can promise me that I will get my money back for my Internet (so far totaling R3200) or compensation for my loss of income for the 4 months (estimated R70 000). I will definitely tell everyone in my neighborhood, everyone on all my social media platforms, my friends and family to never use Telkom again and immediately switch to fiber when it becomes available and we'll see how long Telkom can keep their doors open.