******* service as usual

Despite have ADSL and a landline and being charged for it, I have never received an invoice. Not by mail or email.

I tried to cancel my service and as you can't get through to telkom by phone, which is rather ironic, I used their chat, which was fine, they gave me all my details and the lady walked me through the cancellation.

I got to the end after numerous irritating false starts and finally got the "you will get and SMS confirmation" one liner.

Needles to say the SMS never came through and I had to go through the whole process again. I wanted immediate termination and the lady on the chat said that I would be penalised.

Despite my protests she said that their was nothing that she could do as there was not cancellation recorded on their system.

Absolutely *******. Do anything you can to stop using telkom. Use WhatsApp calls if you have to.