******* service...again!

<p>I reported a faulty line more than 2 weeks ago. I was phoned once to confirm the line and I have not heard anything again. You can only report a fault online - there are no options to speak to an operator, so when I tried to report the fault again, they system said I could not report a fault as there already was one reported. </p> <p>Why would it take a company more than 2 weeks to fix something like this. I am paying for a landline that doesn't work! This is not good enough and sheds bad light on the integrity of this company!</p>