******* Service

1st call logged Friday 11th September, since then I have followed up virtually every day with case no ***9 for whatever good that reference number is. One of my email addresses has been blacklisted incorrectly. I have had 1 call from a technician on the 14th September email address [Email Removed] and that was it. NOTHING has been done since then. despite me sending him the information on how to fix the problem, giving him the correct people to speak with and even finding out my own external IP and which servers I have bee flagged on. HOW HARD CAN IT BE FOR SOMEONE TO PICK UP THE PHONE AND GIVE YOU A COURTESY CALL!!!!!! The most amusing part is to be asked by the call centre can we put you through to our customer survey. WHY do they EVER review it... My hopes are that by writing on here I may one day get a call back and even get my email address working again. I was in IT Support for 10 years in the UK and I would have been fired straight away if I was to give this level of service to any of my clients.