******* Service

In December i lost my device, i reported it to telkom and was reffered to the insurer. When i involved my attorneys my device was delivered quickly, but now im having a problem with the fact that Telkom consultants keep telling me "There's Nothing They Can Do". So my question is who's actually suppose to help. I Suspended my number due to the device being lost. I went to Telkom Eastgate where i was assisted by Nthombi to uplift the suspension and make a sim swap, i found out only today that the sim card she issued to me was not activated on the system. I called on Tuesday to follow up and they told me to go back to the store. I Went back to the store and was met by Belvin and i explained my matter to him he then called Ntombi who was busy with a customer at the time of my arrival, but called her when she was done. He the consulted with her in regards to my matter then they both at the end told me that they can't assist me. So my question is who is to assist me, cause i wont mind reversing the money that was debited for this month cause i refuse to pay for something that I'm not using. And being sent to pillar to post and only being greeted with the answer" There's Nothing I Can Do". I will be consulting with my attorneys the same way i did with the insurance and i will be reversing the amount that was debited and will stop the debit order. My emails is below that is you would like to communicate or please rather send my your legal department contact details. *** *** Thats the devise contract number