******* service

<p>A fault (836CNZ050916)was logged on 09/05 and as per the call centre a tech was assigned to it on the 6th. Since then there has been no feedback received. The call centre promised on 09/08 that a tech would call be by 09/10 to make an appointment to gain access to the property but no call was received. The call centre has now advised maybe it will be fixed by 09/14. The initial fault SMS said it would be resolved in 2 days.</p> <p> </p> <p>How can a tech just ignore a fault? The matter gets escalated (***) but nothing happens. Is noone accountable at Telkom for ******* service?</p>