******* Service

I've logged an inquiries on the 2015.01.20 and 2015.02.15 on the Telkom website but no-one is giving me any feedback. This is ******* service. Each time a Log an inquiry I copy the body and the date and time of the logging to keep track of the message and of what was sent.<br> <br> My complaint is that I cancelled my line rental with Telkom on 2014.12.03 with my reference number being ***A. Telkom takes 30 days to cancel the line and then I received a full month's bill for three days which I didn't use the line. I reluctantly paid it after I received no feedback from my original inquiry. <br> <br> Then I've received another bill for the month of Feb. and I estimate that it will continue to come. Please cancel my line as confirmed via the telephone call (for which I held for 30 minutes) when I was given the cancellation reference number.<br> <br> I will not be paying anymore of of your bills. Just a hint, implement a system that gives a client a reference number when logging an inquiry on your website or is Telkom afraid that this will hold Telkom liable to actually deliver service?