******* product, even worse service!

<p>I have had a legitimate billing query outstanding with Telkom since October 2015 until now. Despite numerous phone calls to them, costing me hours ****erally) of my time and patience and numerous promises of a response to my query (hopefully a justified credit), I have recieved nothing, zip, nada. I have recorded only the three most recent dates when calls were made to them; 01/03/2016 - 1 hour and 15 mins duration, then again 26/03/2016 - approx 1 hour duration, and again 07/05/2016 - 5 minutes duration. Prior to this, I have called regularly twice a month since December 2015. My reference number is ***3.</p>