******* network

Hi

I'd like to report an incident that happened earlier on today. I've been having internet connection issues the past 2 weeks. I'm aware of the data that I purchased and how it works.I I haven't changed the area (That would require me to roam)I know these bundles only works within the TELKOM coverage so if there's no coverage I normally load normal data.

The problem is,I have been in the same area and all of a sudden it gives an error:Sign in to Telkom R4G & I'll get a text*Your internet has been paused because you are using out of Bundle blah blah*What has changed because I have been using these bundles for months?Suddenly I need OTA settings or a manual settings?Why? Can you please refund me with my airtime then I'll port out please.I won't forfeit these bundles as per your agent has advise niyangulela nje.

APN hasn't changed so please explain to me why all of a sudden I'm receiving these errors. I'm always in Midrand or Linbro Park and it was fine the past months. As for your Consultants ,they must just seek assistance from their superiors if they don't know the solutions to queries & stop acting all smart .We all started in a call center environment and know how it works.

Kind regards ****ed off human being. ***