******* insurance

I reported my lost cellphone on the 28th december for a claim, I was asked to submit required documents of which I did. I have been calling to follow up with them and they keep telling me they arecwaitibg for assessment. Even today I call. And today when I call they telling me that my claim will only be taken for assessment today and I should wait for feedbac****!!! Is been almost a full month now after launching a clam and they basically only submitting my claim today, when I ask why they telling me they have lots of customers. What kind of ****ery is this!!!!! I'll never advice anyone to take this stupid insurance for any of their possessions, they don't have any sense of urgency for our claims at all. And the consultant was very unprofessional and rude!!!!!!