1 reviews | Active since Sept 2014
RTD Payment - Process Debit asap
<p>Please reprocess my debit order as I am unsure why Telkom ran my debit order so late, it is usually on the 31st so I am not liable for the debit being run late, I am a student and sole supporter for my family... I do not have money to waste on returned debits... As it is my bank charged me R115 for this debit being returned...</p> <p> </p> <p>I spoke to a call centre agent this morning, I could not get a reference nor a solution to ensuring my account is paid and additional charges reversed as this should be sorted out with immediate effect</p>
Dear telkom i have looked through bank statements and i have seen that the payment was for the 31st however being a student i had just paid my fees and i apologise for there being insufficient funds...could someone please call me to ensure my debit is run and reverse additional charges
Thank you for the assistance
Dear telkom i have looked through bank statements and i have seen that the payment was for the 31st however being a student i had just paid my fees and i apologise for there being insufficient funds...could someone please call me to ensure my debit is run and reverse additional charges
Thank you for the assistance
Hi Sarojini,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Sarojini,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day
I have had a debit returned and had advised Telkom to process my debit on the 2nd of September, however I was re debitted on the 15th of September and it bounced yet again... I have requested banking details with the following email:
"Hi
I have been returned a debit once again, how about a courtesy call next time so I ensure funds are transferred to my current account from savings...I had just over a R100 and did not know the debit would be on the 15th and all of it went on bank charges
I am trying to make payment however the reference I am using is too long
Please forward me banking details and try and assist with reducing the excess charges as I have been charged bank charges yet again
Thank you
SN"
Please be advised it is not that I do not have funds, I have to transfer from my savings account which would literally take me 2 minutes...
Unfortunately due to having my number suspended, I am very disappointed with how Telkom handled this matter as I have been a loyal customer that has never missed a debit order for the past three years (go through my history)
I have made payment, kindly advise if proof is required
Thank you for your time
Regards
Good day
I have had a debit returned and had advised Telkom to process my debit on the 2nd of September, however I was re debitted on the 15th of September and it bounced yet again... I have requested banking details with the following email:
"Hi
I have been returned a debit once again, how about a courtesy call next time so I ensure funds are transferred to my current account from savings...I had just over a R100 and did not know the debit would be on the 15th and all of it went on bank charges
I am trying to make payment however the reference I am using is too long
Please forward me banking details and try and assist with reducing the excess charges as I have been charged bank charges yet again
Thank you
SN"
Please be advised it is not that I do not have funds, I have to transfer from my savings account which would literally take me 2 minutes...
Unfortunately due to having my number suspended, I am very disappointed with how Telkom handled this matter as I have been a loyal customer that has never missed a debit order for the past three years (go through my history)
I have made payment, kindly advise if proof is required
Thank you for your time
Regards