ROUTERS AND SERVICES NO RECEPTION NO HELP

I HAVE A CONTRACT AND MY FIANCE AS WELL FOR ROUTERS WE HAVE BEEN PAYING FOR LONG HOWEVER IT HAS NEVER BEEN USED AS THERE IS NEVER CONNECTION, MY ROUTER CONTRACT HAS EXPIRED THEY JUST KEEP ON BILLING ME ! MRS. JAQUELINE BRONKHORST 20 IRONWOOD AV KIDDS BEACH UMLELE HEIGHTS Statement date 01 Sep 2021 Account no *** EFT Ref No ***

MY FIANCE DETAILS: CULLOCH THOMPSON 10 KORAAL ST JEFFREYS BAY JEFFREYS BAY 6330 Statement date 01 Sep 2021 Account no *** EFT Ref No *** Account summary Date Description Reference Amount 01 Aug 2021 Balance brought forward R 1,482.50 31 Aug 2021 Payment: Thank You -R 1,482.50 Subtotal R 0.00 01 Sep 2021 Invoice for August A*** R 1,617.19 Subscription & usage for *** THIS ROUTER HAS NO CONNECTION , I WENT TO THEIR STORE THEY COULD NOT HELP US WE WENT TO PORT ELIZABETH AND STILL CANT HELP US , I FEEL THIS IS BAD SmartBroadband 10GB R 139.00