Router contract cancelation service failure

I am extremely disappointed with the service from Telkom.

I made numerous calls over a long period trying to cancel my router contract, yet each time I was led to believe it was being handled. To my surprise, the contract was never actually canceled.

It took multiple follow-ups and a visit to the Park Station branch just to get something that should have been simple resolved. This level of incompetence and lack of accountability is unacceptable.

As a loyal customer, I expected far better service. Instead, I experienced frustration, wasted time, and poor communication throughout the process. I would like: Confirmation that my contract is fully canceled Assurance that no further charges will be processed

Telkom seriously needs to improve its customer service and internal processes. Very disappointed.