1 reviews | Active since Apr 2026
Router collection delay, Incorrect billing even after requesting cancellation.
My sister cancelled her Telkom LTE service on 2 March 2026 because there is zero Telkom network coverage at her address in Kibler Park. The router never worked from day one. It started buffering even after calling and being told to restart, check SIM card and all that nonsense.
Despite cancellation, Telkom continued billing her. We called multiple times to arrange router collection and were told “couriers are busy”.
The router was only collected on 16 April 2026, after making a public complaint lost on Twitter. We still emailed them for the cancellation fee breakdown and why they billed her R2070 rand, on 16 April, whereas they billed her on the 16 of March 2026 as well ,even after requesting cancellation, and collection for the router on the 2 March. We not sure we will get the help we need. As we never got any help through consultations calls.
The (R2070) money was rejected and we received a message to make an EFT for the payment. We have sent an email asking for cancellation fees explanation, and why they charged so much money after failing to cancel and collecting their router on time.
The (R2070) money was rejected and we received a message to make an EFT for the payment. We have sent an email asking for cancellation fees explanation, and why they charged so much money after failing to cancel and collecting their router on time.
Just now. I am writing this review with a happy face. Our matter was investigated and resolved by Mqondisi Nyathi from Telkom Escalation department. Since I was not receiving any assistance and I have sent 2 emails to customer care at Telkom, I escalated the matter. Mqondisi Nyathi, was updating us and emailing regarding any information about this case. And just Yesterday we received news that the fees were waived and we no longer owe Telkom any money. He went on to provide more information, since I requested the investigation findings and references for proof.
We appreciate the time he took investigating this matter.
Just now. I am writing this review with a happy face. Our matter was investigated and resolved by Mqondisi Nyathi from Telkom Escalation department. Since I was not receiving any assistance and I have sent 2 emails to customer care at Telkom, I escalated the matter. Mqondisi Nyathi, was updating us and emailing regarding any information about this case. And just Yesterday we received news that the fees were waived and we no longer owe Telkom any money. He went on to provide more information, since I requested the investigation findings and references for proof.
We appreciate the time he took investigating this matter.