Rotten support service, yet again

Like I am sure many other email clients I use MS Outlook as my email client. Yet Telkom seems to have an ongoing problem in getting its email servers to function correctly when verifying a client's email password so much so that I get all too frequent error messages and am unable to download incoming mail. This has been going on for months if not longer. If you can get through to them to report it - see below - they will fiddle around saying they are resetting the connection or whatever but there is never a permanent cure for this problem. Today I called 10120 and put the phone down after waiting for them to answer, listening to their inane and irritating recorded blurb, after 20+ minutes, twice. Their sales number 10213 also didn't answer. If you try sending an sms to 30591 you get automated replies asking you to tell them what item of equipment is causing the problem etc (HOW DOES THE CUSTOMER EXPECT TO KNOW THAT) instead of offering you the ability to be specific in the originating message as to WHAT the problem is. This is ******* communications, FROM A COMMUNICATIONS COMPANY IF YOU PLEASE, and all too typical of what is wrong with customer service in SA. Just look at the stats on this website about Telkom. Can't wait to leave......