Robbing their clients

<p>Went to Telkom to change my cell phone contract to a sim only contract which a lady gladly assisted and explained everything as per the pamphlet she showed us the deal showed a sim only for 99rand where you get 1G of data .. We were happy and took that deal. For the last two months I have only received 150mb not even half or a quarter of what I signed for. According to a guy at the branch at that time Telkom was changing their packages but he said they still sold it to the clients. Because they somehow could just add on a gig themselves. This is now pathetic as we have been to the branch several times. All they can do is email this department and can't get through to anyone by calling them. After it was escalated I have received a call to say my gig will be re imbursed after 24hours its a month later and still nothing. We called the call centre where they said it has been escalated but no one has been assigned to the case yet. I have received no follow up calls from the branch who is solely responsible I feel as they were selling me packages which are being changed over. The call centre even said the smart plan chosen is correct as per my contract so they can't do anything besides wait for that department to get back to us. My patience to wait is up. I have three cellphone contracts with Telkom but I'd never go with them again.</p>