Robbing the clients

The worst service provider. In Jan 2023 my account was less than R1300, but I made payments of more than R1600, all manual payments. On the 31st Jan, Telkom debited R199. I went to Telkom in Belhar to enquire this. They told me that I've two profiles. That came as a surprise. I had an existing account with, Telkom for more than 2 years and I went there in November 2022 to take another phone in, Belhar store. The man that helped me created a new profile for me with a different debit order date and EFT reference. When I made all my payments in Jan 23 I was sure, I covered everything. Then there were two debit orders. One the 31st Jan went through and the 2nd one the 6th Feb failed. Telkom charged me for the failed debit and when I went to the store they said it's my fault. I already paid more than R1300 which was the required amount, yet it's my fault that, Telkom created two profiles for me and not informed me. Telkom robbing the poor.