Robbing people

Telkom is busy with nonsense last November my adsl lines was down I contacted telkom about the problem then telkom and open serve decided to not replace cable so I canceled my contract before end of the month however debit still went off for a service that I'm not getting the said they gonna investigate and then reimburse me my money back almost 6 months down the line I never got a cent back I called that *****. So I told them to take that amount that's due to me and deduct my monthly payment on my cellphone contact which is less that they debited that never also so happened now they are saying I must pay my monthly premium but they owe me money just utter ******* as I see it