1 reviews | Active since Feb 2016
Robbing me
I went to Telkom mobile for an early upgrade. The current contract i was on was a promotional contract where i got 5 GB data. I inquired about whether i could keep this 5 GB. The person i spoke to then said the only way is if i pay an additional R99 on top of my new upgrade. I agreed to this because then it would have only worked out to maximum R700. Instead of an early upgrade a separate contract was taken out and i ended up paying for 2 contracts. Not only that the initial contract was now out of the 24 months and was now charged at a higher rate which no one explained to me. I am now paying R1400 for a contract a didn't even want. I called in more times than i can count and get nowhere. i escalated a few times and got nowhere. I was promised a callback from a manager which never ever happened. The customer service is appalling. I refused to pay my last bill because Telkom actually owes me money then they have the nerve to cut my line off. I am without a phone for over a week now and still no feedback from them.
Apologies for the inconvenience caused. Our team will look into the matter and will be in touch.
***
Thank you.
Regards,
Wesley.
Telkom Social Media Team.
Best regards,
Apologies for the inconvenience caused. Our team will look into the matter and will be in touch.
***
Thank you.
Regards,
Wesley.
Telkom Social Media Team.
Best regards,
Sooooo after 8 months if constant phonecalls and failed call backs fro managers and everyone else, part of the problem was fixed. I was no longer being charged for a separate contract i did not ask for. Part of this fix included Telkom cancelling my phone number without my concent which meant i was forced to use different number. Can you imagine the inconvenience that caused. Furthermore that was mt whatsapp number which they now gave to some random person. Now all these random people are harassing me via whatsapp. Telkom is so quick to take your money but when it comes to refunds they will ignore you and hope you will go away. Its been 1 year and 2 months and still they have not reimbursed me for paying for a second contract i did not sign up for. They owe me about R5000. I was in a financial predicament because i was forced to pay for something that was not my fault for months and months. They did the calculations and agreed the amount was correct but nothing ever came of it. Promised to get calls from a million different people but still nothing. I am beyond angry, annoyed and dissapointed. I have come to a point where i hate this company! i so badly need internet but can tbecause i have no faith in this company. Legal action will be taken. Pathectic!
Sooooo after 8 months if constant phonecalls and failed call backs fro managers and everyone else, part of the problem was fixed. I was no longer being charged for a separate contract i did not ask for. Part of this fix included Telkom cancelling my phone number without my concent which meant i was forced to use different number. Can you imagine the inconvenience that caused. Furthermore that was mt whatsapp number which they now gave to some random person. Now all these random people are harassing me via whatsapp. Telkom is so quick to take your money but when it comes to refunds they will ignore you and hope you will go away. Its been 1 year and 2 months and still they have not reimbursed me for paying for a second contract i did not sign up for. They owe me about R5000. I was in a financial predicament because i was forced to pay for something that was not my fault for months and months. They did the calculations and agreed the amount was correct but nothing ever came of it. Promised to get calls from a million different people but still nothing. I am beyond angry, annoyed and dissapointed. I have come to a point where i hate this company! i so badly need internet but can tbecause i have no faith in this company. Legal action will be taken. Pathectic!