Robbing customers

Am so disappointed in the service that telkom is giving customers I have a router at home I pay R299 and it was disconnected but I payed what was due and we reconnected OK now I findout that I have to pay for the reconnection and it's the same amount to my monthly billing on the contract the was no such thing about reconnection fee if it was R100 myb I wud have let it side please they must call their client and explain this things