Robbing a customer

<p>I upgraded my contract in 9 March 2016 and they gave me a faulty phone which I returned on the 10th of March 2016 at Telkom mobile in Brooklane Mall, Pretoria. They never gave me the phone until th 20th of June 2016 yet they kept on billing me for it for the past 4 months.</p> <p>I communicated with the shop which they always refered me to customer care to resolve the issue they created. I have about 20 reference numbers they gave telling me they are dealing with the issue.</p> <p>I hv paid R2922 for this contract and yet they decided to lock my connection on the 25th of june. Im now using my cash to buy airtime and bundles that I should be getting frm my contract. This has been affecting me financially and these people seem to not care.</p> <p>Kindly assist or advise on how I shud make them account for this as I habe evidence of all communications I have with them.</p>