*******

Using Telkom as a service provider will have to be the worst experience I have ever had dealing with a service provider. I have had to cancel my LTE contract with MWEB because Telkom could not sort of their internet issues in my area. I have had to cancel my mobile contract because Telkom is charging R235.00 for going into my account to debit after I had already made the payment, this is because their system is not advanced enough to see a payment if its done 5 days before the payment date. Why should I suffer because your system does not work properly? And more to the point, why should I pay my bank rejection charges and then pay Telkom the same charges this is double jeopardy. To add salt to the wound, when you ask the call centre agents, they simply reply its in the contract, I don’t recall going through a cell phone contract with anyone from Telkom and I was not provided a copy of any such contract. Are you not generating enough revenue to the extent that you resort to *******? Let me give you an idea, if you want to boost your revenue generation – maybe start by fixing your billing systems and internet coverage issues so that you can have better customer satisfaction hence less churning of customers , which will mean you don’t have to rob anyone of their hard earned money to keep you organisation afloat. I just wanted to tell you that I will not be paying the R235 because according to me, I had already paid my monthly subscription. Just ensure the contract is cancelled because I do not wish to deal with your organisation ever again.