******s ******* false advertising

Telkom, has billed me and took my money since last year June 2018 for one of my contract phones that they suspended for no reason. I’ve been complaining to head office went to Southgate mall branch no help nor complaint resolved rather passing me from Pilar to post passing the bucket you call it. Now, I have issues with my WiFi router went again today 20th November to Southgate mall branch nearest same thing can’t assist me. Again I ask them to check why I’ve been billed for a suspended phone and now worse my contract has expired months ago and I’m being billed and Telkom just take my money all the time if I do reversals from my bank account I’m being threatened to be blacklisted. Today, after visiting the branch 20th November they logged a call back for me to speak once again to head office billing department and I spoke to this lady and she never gave me her name after several times asked for it she says I have to cancel the contracts expired myself and I told her that the branch says I must speak to head office because they can’t assist me. So then this lady couldn’t assist me and tell me why my phone was suspended why they billed and debited my bank account for a non operating phone which Telkom suspended. Then, she says I must hold on she’s going to speak to her manager and I was holding literally for 40 minutes and no answer nothing and went to a survey what nerve is that still ask me to do a survey on this pathetic services and robbing me. Now yesterday 19th November and I see again today 20th November my bank account debited for an amount of R1502 which is not due and for 10 years my account was always up to date and this services from them. Telkom just do as they please. I’ll sue them, and have all my proof social media social sites are showing their services and *********** staff and management. They will close business if this is not rectified immediately or looked into as a matter of urgency. I want my refund for all those months I’ve paid for nothing was overcharged and I see the deal I’ve signed for is not even the same anymore the data the airtime the sms are reduced and not even as agreed free night I have to pay but have a contract being debited every month. I’m taking out a lawsuit already escalated this to my advocates and I’m willing to go the extra mile with Telkom just to show them they ******s and *****ing innocent people’s money and false adverti*****t. I’m very very unhappy and will not tell anyone to go with Telkom