JW
Jessica W

1 reviews | Active since Dec 2016

11 Dec 2016, 17:30

******s

<p>I stupidly purchased an LTE mobile unit for R99 a month in June 2016. I was assured that it would work in my area - the salesperson *double-checked*. of course it did not work. I promptly returned the device the very next day and cancelled my contract. </p> <p>I have since been charged monthly by telkom --despite numerous visits to the bank and to the telkom store I purchased the unit from. I have lodged formal complaints telephonically and have been assured that this matter will be dealt with. A week ago I was charged again, and the manager of the store in Bayside table view assured me the matter would be dealt with. I have now just been charged another R198. </p> <p>I am being ****** by telkom.</p> <p>I do not own an account. I do not ever wish to be a customer of telkom --and I am still being debited 6 months later. </p> <p>I am fed up, ****ed off and ready to take this as far as I need to.</p> <p>Telkom are ****ing *******</p>

0
Replies (4)
Telkom
Telkom's reply12 Dec 2016, 10:35
Official

Hello JessWass

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply19 Dec 2016, 10:38
Official

Good day Jessica,

Please provide your Id number so we can access your account and further assist.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom
Telkom's reply21 Dec 2016, 10:40
Official

Good day Jessica,

Please note that we are still waiting for the above requested information so we can further assist.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

JW
Jessica W's update14 Jan 2017, 07:36
Reviewer Update

Busi,

I have emailed you my ID number

I have yet again been debited money from my account today!! Another R300

Best resolve this by today or further action will be taken. You are *****ing from me and I will not tolerate this