****** for months via debit order

<p> </p> <p>I’ve been a very loyal customer of Telkom and I am getting very annoyed by the service offered on my mobile account. </p> <p> </p> <p>The issue is : </p> <p>I have always been on 10+10gig package. A few months ago someone from Telkom called me and said I was due for an upgrade. I said as long as it doesn’t change anything (I was very happy) , then sure. I want 10+10 gig a month. </p> <p> </p> <p>There after the data was depleting very quickly. And I checked my bill and it was downgraded to 5+5gig. I did NOT ask for this.</p> <p> I have been into 2 branches to try and sort this out and received calls from Telkom about the case number ********** 2 and its has been months and I have been charged again via debit order for a package that I did NOT ask for. </p> <p> </p> <p>I see this as *******. I just get debitted and I've tried in vain to correct this but nothing has been done. </p> <p><br />Luke Godfrey</p>