****** data

I bought data with 100 and was suppose to get 1GB and 1GB night on the 17th july 2019 but till today i haven't received it. I spoke to a consultant Reba Tsebe on monday 23rd july 2019 told me it has reached turn over but has not been given to anyone to deal with. Telkom you have ****** me and i dont like that as today its 29 july 2019,how many 72 hours have i passed?, case number case logged ***7.