SD
Shabaana D
1 reviews | Active since May 2013
03 Jul 2016, 12:14
******!
<p>I went to Telkom in Canal Walk to apply for a Mobile Wifi package. </p> <p>The assistant had me complete an application and told me that I will recieve an SMS if approved. </p> <p> </p> <p>I recieved an SMS the very next day telling me to collect my device. </p> <p> </p> <p>I SIGNED my NEW Mobile Wifi contract for 5GB data plus a Huawei device for R259 on the 1st July 2016 but was not advised that this is an EXPIRED deal and that the cost would and should infact be R99 as now advertised as a "July special"</p> <p> </p> <p>When I went to the store in Blue Route Mall, I was told I need to pay a cancellation fee? </p> <p>I am not cancelling! I want to switch and not be ****** every single month! </p> <p> </p> <p>I have pictures to prove everything!! </p> <p> </p>
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Telkom's replyOfficial
04 Jul 2016, 08:50Hi Shabaana_D
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible. We do apologise for the delay.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply04 Jul 2016, 08:50
Official
Hi Shabaana_D
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible. We do apologise for the delay.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,