****** 15GB with no communication

I got a call from a Telkom agent in May offering me a free router and extra 5GB night surfer. I agreed to it and later that day an agent from Sell Direct offered a different package which included 5GB night and 5GB day. That was declined. However, when the router was delivered with a new sim, my package was changed to 5GB day and 5GB night instead of my original 10GB anytime packaged. When I ran out of data earlier than usual in June, I waited for m monthly top up on July first to check my balance and I discovered that my package had been changed. I contacted Telkom and they started an investigation. I was supposed to receive a call from them after 9 days, but none was made. I called after 18 days and was told that my case was still under investigation. I requested it be spead up because my top up date was aproaching and I couldn't bare another month of less data. I still wasn't contacted after a week so I called again. But because the account is in my dad's name and he wasn't present, they weren't able to assist. I asked that they contact my dad because I needed the issue resolved quickly, but was told that they were not allowed to make outbound calls. I asked them to make an exception since they failed to contact us for almost a month, but the supervisor did not allow for exceptions. How nice. I called again a few days back with mu dad present and they said they were awaiting feedback. I demanded to be copied in all email communication because no one had made an effort to update me. Either that or I speak to the person handling my case. I was tansfered to the sales department where I was advised to contact Sell Direct directly. When I contacted Sell Direct, on 15 August, I was told that they provided Telkom with Feedback on the 18th of July already. Telkom had requested phone recordings and Sell Direct sent them on the 18th. So I called Telkom again and relayed what Sell Direct told me and they informed me that my case had been closed. But how? No one ever contacted me or my dad. They also told me that the agent handling my case noted that he/she was awaiting feesback from Sell Direct. I asked who the specific person at Sell Direct was and they provided me with a name and surname. I called Sell Direct again and asked to speak to the said person who then informed me that she had already given Telkom feedback and even forwarded me the email thread, a minor breakthrough for me because now I had access to the email address of the Telkom agent who had closed my case. I emailed the agent and requested that he contact me within an hour because I had already waited longer than a month. I received no call and even approached Telkom on Twitter - no response there either. This is truly my last resort because my business is suffering. I'm annoyed and all kinds of angry.