dJ
desiree J

1 reviews | Active since Mar 2009

08 Sept 2015, 12:13

Ripping people off R399 then you pay R407.50

he account for my Ipad is overstated however I am told that when I app**** online for the device/ telephonically it is an outsource/company. I app**** on the 12/08/2015 my account was debited 14/08/2015 and only received the device 24th.<br> I was told that the account will be billed from the date I received it. Which was the 24/08/2015 pro rata for the R399 of which I was billed R372.25 for August.<br> My bank account was debited with R399 on the 14/08/2015 which don't reflect on the statement. And the bill for September 2015 407.5 not R399.00 for which I signed up. The total account outstanding R779.75 without taking the credit in account that cannot be traced now.<br> Please stop ripping people off then no one can answer when you do enquiries. You mobile stores is just as *********** as the call centres. <br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply08 Sept 2015, 13:10
Official
Hello dezi13,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM143596

Regards
Luleka
Telkom Social Media Team