*********** customers

I already have an account (contract) with Telekom which I'm supposed to pay R369 per month but they keep taking off R374 odd. But my main problem is that I was in there canal walk stores today Enquiry about the freeme data deal whereby from 5gigs up you get free video streaming. The guy I spoke to at the smaller store by pick n pay took me to the other guy who told me to type *1# and dial on my phone, he then took my phone after telling him I want the 5gig deal and already have over R130 airtime on my phone so only need R300 as he want to purchase R305. I then swiped my card and he wanted my daughters phone so I told him no its not that phone, I told him it's with my phone he has, he started punching in the numbers and I told him I can do it at home but he ignored me. He loaded 5gig freeme on my phone. We watched one movie and my data is just over 2gigs left which means no free video streaming. Now I look in the book of theirs to take a photo of the deals I see it's for 24 month contracts!! I actually expect my money back as this guy knowing the deal is only for contract bought the airtime and loaded the 5gigs onto my phone knowing I was asking about the freeme deals! It's as if he wasn't there barely listening to you!! I've lost R305 on no free streaming but ****med into buying so much airtime! This is NOT on!! They are informed as they work there so they supposed to inform you!! I'm so angry right now it's not funny!! And why he feels the need to top up my data when telling him I can do it at home is beyond me!! It's as if he on purposely did it as now I'm at a loss of R305!!