1 reviews | Active since Sept 2013
ripping clients off
I complaint about the R200 top spend added on my phone without my consent. Even after posting on this site telkom only contacted me to tell me I must call their call centre and remove it. I eventually called and after spending 30 mins on the line I was assisted by a gentleman who told me he has removed the top up spend limit however it will be effective from April. He told I would receive a notification once my data depletes before it moves to the top up spend. I told him I would not pay any fees accumulated by the top up spend since I never requested or agreed to it. Surprisingly now, I never even received an sms telling me my data has been depleted. <br> If telkom chooses to ignore me again, I will cancel their debit order. Don't you guys know about CPA? You chose the wrong customer to try and con!
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
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Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
