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Alan D

1 reviews | Active since Jan 2014

01 Jun 2018, 14:34

********** to the Very End

I have been a loyal Telkom fixed line customer for over 25 years and due to relocating and moving into temporary rented accommodation had no option but to cancel the service with Telkom. After giving Telkom the cancelation documentation more than 30 days in advance as per the terms and conditions I was shocked that on my final account I was charged a Notification Fee of R225.15. This as far as I am concerned is a way of getting every last cent out of you! If I consider the fixed voice line rental costs and the treatment I have received I am very reluctant to have a Telkom fixed line in the new property I have purchased. So it looks like you have lost another customer Telkom.

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Alan D's update12 Jun 2018, 14:35
Reviewer Update
This is the same response I received from Telkom the last time I complained about data I had purchased. Will I receive any feedback this time as last time I got nothing. Is this Telkom's method of saying they have responded to the review but actually do nothing. Why do you give me a reference number. How do I follow up on it