********** by Telkom Rosebank

I have a Telkom home device and it fell and did not work, I took it to the Telkom rosebank Branch, walked into Telkom with the device explained to the lady at the entrance, she never checked the item and just told me that I had to buy a new device, got to the counter and I was asked if it was checked by a technician and I said no, the instrument was not checked at all, nothing was done about checking it, they gave me a price of R720 and when I went to pay they said the price was R899, I disputed the price and the lady called the manager who never ever came or did not even come to explain, the lady that was attending to me refused to give me her name, and the other people in the shop also said they did not know, then when I wanted to pay by card they said the card machine was not working, so I had to go and draw money from an ATM then this is what I found quite intriguing when I paid them R1000 and I found that I was given R100 and then I saw the cashier take money and put in her pocket so I asked the lady why was she putting the money into her pocket so she said there was no change, this was quite funny because the first price was R720 and I was charged R899 as the national protection consumer act if you are given a price that should be the price, and the manager never came to my assistance, he kinda avoided me and lady refused to give me her name and no one seem to know her name, I even asked her name and she refused, seems like something not right at Telkom please check on the Telkom seems like something funny is going at rosebank Telkom and the manager seems to be on it