1 reviews | Active since Feb 2011
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I went to Pick 'n Pay in Table View and purchased R1500 8ta airtime. I phoned telkom mobile to help me load the voucher. When I got home and tried to go online, it said no data. I phoned 8ta. 10 minutes on my cell phone and was told that there is a glitch on their system a day I have to wait 72 hours for the problem to be sorted out. They called me yesterday and said that I used the data. It is impossible as I was not online until I got home and tried it. They promised me someone will call me this morning before 9am. Nobody called me. I am disgusted with the service as there is no service. Why must one always have to fight for your rights in South Africa. Nobody cares and nothing ever gets done. If I never have to deal with telkom again, I will be very happy. Why must I pay for a service which I never received. Where is the protection for the consumer. I expect results asap. I will take the matter further
Thank you for your post.
Kindly note that we have tried calling you on the provided mobile number but we couldn't get through, no option to leave voicemail and we have sent you an email and await your response so that we can assist you further.
Your reference number is SM99249.
We apologise for any inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
Thank you for your post.
Kindly note that we have tried calling you on the provided mobile number but we couldn't get through, no option to leave voicemail and we have sent you an email and await your response so that we can assist you further.
Your reference number is SM99249.
We apologise for any inconvenience caused.
Regards,
Joshua Mnisi
Telkom Social Media Team
