1 reviews | Active since Nov 2015
I AM SO INFRURIATED WITH TELKOM AM I ACTUALLY SICK TO MY STOMACH. I HAVE BEEN CALLING TELKOM SINCE SEPT 19, 2015 WITH REGARDS TO MY BILL. TO ONLY DISCOVER THEY HAD ENTERED THE INCORRECT BANKING DETAILS, WHICH I THEN ASKED THEM TO RECTIFY. THEY DID NOT FIX IT TILL THE MONTH OF DECEMBER. MY ACCOUNT WAS OBVIOUSLY SUSPENDED AND THEY CONTINUED TO BILL ME FOR A SERVICE THAT I WAS NOT RECEIVING. I CONTINUED TO CALL THEM THROUGHOUT THE MONTHS ASKING THEM TO FIX THEIR MISTAKE. IN DEC THEY BILLED ME FOR ALL THE MONTHS INCLUDING THE SUSPENDED MONTHS WHICH IS UTTER DAY LIGHT ******* AS I AM MEANT TO ONLY PAY FROM WHAT I HAD USED TILL THE MONTH THEY SUSPENDED ME. I CALLED TELKOM AND HAD AN AGREEMENT THAT THEY WILL DEDUCT WHAT I HAD USED. TO MY SURPISE IN DECEMBER THEY DEDUCTED THE WHOLE AMOUNT!!!!! WHY MUST I PAY FOR SOMETHING I HAD NO ACCESS TOO AND THE ERROR WAS ON THEIR SIDE, NOT ONLY THAT THEY HANDED ME OVER TO DEBT COLLECTORS. I WILL TAKE LEGAL ACTION IF NEEDS BE.
Best regards,
Best regards,
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