MH
Mitchell H
1 reviews | Active since Sept 2018
25 Sept 2018, 13:44
**********!
Towards the end of August, I did a premature upgrade on my Telkom Mobile account (I was due for upgrade on the 19th of September and I upgraded about 3 weeks early).
At the Telkom store, the consultant informed me that I would simply need to pay the device subscription (Roughly R600 of the overall contract monthly fee) for the 1 remaining billing cycle.
I had confirmed this with the consultant and she reassured me that that is all I would be charged extra.
Upon receipt of my invoice which is due by the end of September, I noticed a device settlement fee of R1755. I immediately queried this with the Telkom Mobile upgrades department and was promised a phone call last week.
I have not received any proper explanation, no new invoice and I refuse to pay for an amount that I was never informed of or agreed to.
I would like some answers, please.
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Replies (2)
Telkom's replyOfficial
10 Oct 2018, 14:20Hi Mitchell
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply10 Oct 2018, 14:20
Official
Hi Mitchell
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
MH
Mitchell H's updateReviewer Update
11 Oct 2018, 08:00Good day Luleka,
How do you even know what to look for on this query?
I have provided no reference or account number?
My mobile is *** and ID is ***.
In addition to the initial complaint, Telkom have failed to debit my account resulting in a threatening sms being sent to me. How hard is it to set up a debit order???
Regards,
MH
Mitchell H's update11 Oct 2018, 08:00
Reviewer Update
Good day Luleka,
How do you even know what to look for on this query?
I have provided no reference or account number?
My mobile is *** and ID is ***.
In addition to the initial complaint, Telkom have failed to debit my account resulting in a threatening sms being sent to me. How hard is it to set up a debit order???
Regards,