RIPPED OF BY TELKOM

I have been a Telkom client for 15 years and up until last year the service as been appalling. I have had endless issues we both the landline and ADSL. I literally have not use their service since November last year due to faulty lines and then in December I asked for both my Landline and ADSL line to be relocated this was never done up until the 03/02/2019. then I thought all systems go until the Monday we had no lines again. after querying it my landline was connected and no ADSL. I have been constantly calling them moving from one department to the next and no one can help me. the one department tells me I am active and the other says its closed, in the interim I am being billed with a bill now equated to R2700.00 for services I have nor used. No one seems to be helpful and when you call they advise you that it is being escalated. on Friday I called them to cancel my services and I need this bill investigated.